Multimedia:"Report an issue" wizard
- facilitate reporting of issues
- Customer service / scaling up OTRS
Request for help / issue reporting
- your message will be publicly viewable (preferred); faster, the whole community can help
- your message will remain private (→ OTRS)
logged-in users → identified by their username logged-out users → e-mail?
reminder sent by e-mail when the state of the page/issue/process changes (new, resolved, deleted, promoted, etc.)